Remote - Customer Service Agent

American Income Life Insurance Company•Charlotte, NC

15h•Remote

About The Position

We’re looking for motivated, people-focused individuals to become part of our expanding virtual team. This opportunity is well suited for someone who enjoys communicating with others, solving problems, and developing new skills in a professional environment. Previous industry experience is not required. You’ll receive structured training, ongoing coaching, and the resources needed to learn the position and grow into greater responsibilities over time.

Requirements

Friendly, professional, and comfortable speaking with people.
Strong listeners with clear verbal and written communication skills.
Organized and capable of managing appointments and follow-ups.
Self-motivated and dependable when working independently.
Comfortable learning new technology, systems, and processes.
Open to feedback, coaching, and continuous improvement.
Motivated by goals and professional advancement.
Able to collaborate with a team while maintaining individual accountability.

Nice To Haves

Previous industry experience is not required.
Experience in customer service, sales, hospitality, or another people-focused role can be beneficial, but no previous industry experience is necessary.

Responsibilities

Helping members navigate the programs and options available to them while providing a positive experience throughout the process.
Connect with members remotely and respond to questions.
Learn about individual needs and priorities through conversation.
Provide clear explanations of available programs and options.
Guide members through applications, documentation, and enrollment.
Follow up to ensure outstanding questions or requests are resolved.
Maintain complete and organized client records.
Stay informed about program updates and internal procedures.
Provide consistent, professional service during every interaction.