Customer Service Agent

Calm Air Human Resources • Rankin Inlet, NU

11d • Onsite

About The Position

Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut. At Calm Air International LP, we value our customers, passengers, and the communities we serve. We are looking for highly motivated, well-organized individuals, who work well in a fast-paced environment, to join our team! This position will have the opportunity to share their skills at all our bases throughout Manitoba and Nunavut and gain experience at a wide range of facilities.

Requirements

• High school diploma or general education degree (GED) an asset
• Ability to learn a computerized reservation system
• Basic Computer skills (word, excel, office)
• Knowledge of an airline’s operations an asset
• Must have exceptional customer service skills
• Must be able to work independently or in a team setting
• Ability to work efficiently and accurately under pressure
• Must have own transportation to and from work
• Must be able to obtain and maintain an Enhanced Security Clearance qualification
• Must be able to attend and complete initial Ground School Training

Nice To Haves

• Preference given to Inuit Land Claims Beneficiaries
• Inuktitut and/or Inuinnaqtun language considered an asset

Responsibilities

• Provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights.
• Ensure our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations.
• Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
• Making and changing flight reservations in the computerized reservation system
• Checking in passengers and their baggage
• Calculate and charge any additional fees if applicable
• Issuing boarding passes, itineraries, and seating assignments as necessary
• Assist pre-boarding passengers to ensure safe movement to and from the aircraft
• Provide information on fares, flight schedules and routes in person or over the telephone
• Facilitate the safe movement of passengers between aircraft and terminal buildings
• Other duties as required

Benefits

• Registered Pension Plan starting at 5% matched after one year of employment
• Comprehensive Group Benefit Plan available upon hire with the exception of dental coverage which has a three month wait period
• Northern Living Allowance
• Entitled to three weeks vacation after one year
• Airline travel and freight privileges
• Corporate and family events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED