Customer Service Agent
About The Position
As a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO (Fixed-Based Operator). From arrival to departure, you'll be the go-to person for service requests, questions, feedback, and consistently delivering seamless, engaging, welcoming, and professional experiences. Aviation operates on a dynamic schedule—things can change fast, and our success depends on team members who can adapt. We are looking for team members who thrive in a dynamic, around-the-clock operation and are open to working a flexible schedule to meet the needs of the operation, customers, and crews. We formally operate Monday-Sunday from 6.00am – 12.00am. 2nd Shift (3pm-12am) will be the initial assignment, with the potential for changes over time and as business needs and opportunities evolve.
Requirements
- 1-2 years of experience in an FBO or customer service-related field (hospitality experience preferred).
- High School Diploma/GED or equivalent required.
- Proficient English language and communication skills.
- Ability to remain calm and effective under pressure.
- Strong customer orientation and excellent multi-tasking abilities.
- Flexibility to work shifts and adapt to changing schedules.
- Ability to work in various weather conditions and meet minimum physical requirements.
- Team-oriented mindset with a passion for delivering outstanding service.
- Must obtain an Airport ID Badge within 30 days of employment.
- Personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency).
- Must have a valid drivers license
Nice To Haves
- hospitality experience preferred
Responsibilities
- Deliver exceptional service to new and existing customers, addressing billing inquires, service requests, suggestions and complaints in a warm and respectful manner.
- Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations.
- Perform generalist duties within the Customer Support/ Operations function.
- Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
- Recommend and implement programs to support customer needs.
- Assist crew members with arrangements for hotels, ground transportation, catering, linens and other vendor services.
- Ensure compliance with all relevant airport and Jet Aviation policies, regulations and laws.
- Represent Jet Aviation professionally with industry groups, regulatory bodies, and the General Dynamics network.
Benefits
- Base hourly pay + overtime paid over 40 hours in one week
- holiday pay + paid time off (including 3 floating holidays)
- 401(k) benefits $1 for $1 match up to 6%
- General Dynamics Employee Discounts
- Multiple Medical, Dental & Vision insurance options for employee only or employee + additional family members
- paid sick time
- Employee Assistance Program
- Wellness Programs
- Health Awards
- Annual Merit Increase opportunity
- annual bonus potential up to 5%
- Tuition Reimbursement for approved CE pursuits
- health, dental & vision insurance
- matching 401(k)
- health savings and flexible spending accounts
- short-term and long-term disability
- life insurance
- employee assistance programs
- health and wellness awards
- generous paid time off
- tuition reimbursement
- employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
