Customer Service Agent - Insurance Agency

Ag Workers Insurance • Haltom City, TX

1d • Onsite

About The Position

Perform a variety of clerical duties pertaining to the maintenance of agency software system, and processing of various insurance documents. This is an in-office position. Ag Workers is a specialized insurance company who has been serving the agricultural community for more than 75 years. Our team-focused environment nurtures growth, celebrates success, and understands the importance of work-life balance.

Requirements

• Detail-oriented with the ability to multi-task effectively, work in a team environment and be flexible to daily changing needs and job duties.
• Must possess strong analytical skills, with the ability to troubleshoot, problem-solve, and analyze customer needs.
• Excellent oral, written and interpersonal communication skills.
• Must be dedicated to quality, highly organized and efficient.
• Must practice concise and accurate documentation.
• Strong customer service skills and focus.
• Strong PC literacy skills including Microsoft Office products.
• High School Diploma or Equivalent.
• Must hold and maintain a Personal Lines License or General Lines Property and Casualty License.
• Possess at least 1 Year of Agency experience.

Responsibilities

• Answer inbound calls and offer solutions to customer changes and/or questions.
• Submit endorsement changes &/or cancellations per customer requests and document agency software, as required.
• Achieve individual goals on quality, time, and client satisfaction, which may include processing payments, taking claims information, following through with client requests and properly documenting all information.
• Scan incoming mail and attach or distribute.
• Check agency email and respond or distribute.
• Support Agent Account Representatives.
• Research, learn, and accurately understand policy coverage, underwriting guidelines, and eligibility provisions for each company.
• Create and assign new and existing customer files for new products or changes to existing coverage.
• Other projects and duties, as assigned.

Benefits

• 100% Company-Paid Medical Insurance (Premium Gold-level PPO Plan)
• 100% Company-Paid Dental Insurance
• Company-Paid Life Insurance
• Company-Paid Long-Term Disability
• Company-Paid Financial Counseling & Tools with Ramsey Solutions
• 401(k) with 100% match up to 5% contribution
• 3 Weeks of PTO after 90 days
• 8 Paid Holidays with several Paid Early Release Days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED