RYA CSA

Ryan Air, Inc. • Bethel, AK

1d • Onsite

About The Position

The Customer Service Agent’s primary responsibilities is to ensure customer needs are resolved favorably for the customer in a timely manner and that all associated computer and paperwork are tasks are completed accurately and efficiently.

Requirements

• Must have proven customer service skills.
• Must have excellent communication skills.
• Ability to take directions and be flexible.
• Ability to analyze and solve problems.
• Excellent computer skills required.
• Able to work independently as well as part of a team.
• Must have general office skills.
• High school graduate or equivalent.
• This position is very active and may require standing, walking, bending, kneeling, stooping, crouching and climbing up to 8 – 10 hours a day.
• Requires frequent and routine lifting or moving items weighing over 70 pounds.
• For Anchorage, Nome, Kotzebue and Bethel Stations - Must be able to pass a ten year security background check for airport badging.

Nice To Haves

• Prior applicable experience preferred.

Responsibilities

• Responsible for greeting and assisting customers with shipping, receiving or locating their freight either over-the-counter or on the telephone.
• Responsible for processing Takeflite sales tasks and sales documents on a daily basis.
• Responsible for computer database flight operations tasks and flight documents.
• Responsible for ground service contracts customer service and paperwork.
• Maintains office and customer service areas ensuring they are clean and neat.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED