Customer Service Agent
Harbour Air Ltd•Nanaimo, BC
•Onsite
About The Position
As the first contact with our customers, Customer Service Agents are eager to take customer service to a higher level while balancing multiple priorities. With a strong work ethic, and the ability to contribute to a team environment, the successful applicant excels at providing friendly, professional, and efficient service to each of our customers.
Requirements
- Superior customer service skills – willing to take service to a higher level
- Proven ability to be an effective member of a team
- Ability to multi-task and prioritize assignments in a fast-paced environment
- Demonstrated computer knowledge and experience working in a Windows based platform
- Ability to lift heavy baggage 23kg (50 lb)
- Ability to work flexible schedules including weekends, and holidays
Nice To Haves
- Fluency in multiple language is an asset
Responsibilities
- Help maintain a strong culture of safety through strong communication with team members and in practice
- Strong work ethic with a focus on customer service
- Greet guests and respond to enquiries
- Make reservations for a variety of scheduled flights, scenic tours, day trips, and air freight services.
- Passenger check-in (including baggage handling) and processing a variety of accepted payments
- Performing flight closure duties, aircraft weight and balance checks, pre-boarding of guests, and general boarding of flights (including public announcements).
- Other general duties as required
Benefits
- Competitive wage
- flight perks
- Harbour Air flight privileges as of your start date
- discounts at local restaurants and partner organizations
- uniform
- staff events
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
