Customer Service Agent

LAZ Parking Midwest • Denver, CO

7d • Onsite

About The Position

At LAZ Parking, our Customer Service Agents are often the first point of contact for customers seeking assistance. Every interaction is an opportunity to create a positive experience, solve problems, and build lasting customer relationships. If you're a people-focused professional who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering outstanding service, we'd love to meet you. Join a team that values customer care, professional growth, and a positive work culture.

Requirements

• Customer service experience required.
• Ability to communicate effectively in English.
• The City of Denver requires that all candidates pass an English proficiency exam.
• Strong interpersonal and customer service skills.
• Ability to work independently and manage multiple tasks.
• Ability to remain professional during challenging situations.
• Reliable transportation to and from work.
• Ability to understand and follow company policies and procedures.

Nice To Haves

• Parking industry experience.
• Experience working in call center, contact center, hospitality, retail, or customer-facing environments.
• Experience managing customer concerns and conflict resolution.

Responsibilities

• Respond promptly and professionally to customer inquiries and concerns.
• Build rapport with customers through friendly, empathetic communication.
• Resolve issues efficiently while maintaining a positive customer experience.
• Provide accurate information and guidance to customers.
• Demonstrate a caring, customer-first approach in every interaction.
• Listen actively to customer concerns and identify appropriate solutions.
• Escalate issues when necessary while maintaining ownership of the customer experience.
• Remain calm, professional, and solutions-focused in challenging situations.
• Ensure timely follow-up and resolution of customer requests.
• Collaborate effectively with team members and leadership.
• Maintain professionalism in all communications.
• Work independently while remaining engaged and accountable.
• Support team goals and contribute to a positive workplace culture.
• Complete additional duties and special projects as assigned.

Benefits

• Great starting pay
• Eligible for free RTD ECO Pass
• Immediate hiring opportunities
• No experience required – paid training provided
• PayActiv – Access your earned wages before payday
• Free company uniforms
• Growth opportunities with a national industry leader
• Active work environment – no desk required
• Supportive team culture focused on success
• Full-time benefits available, including medical, dental, vision, PTO, and 401(k)
• Team Atmosphere
• Growth Opportunities
• Paid Training
• PayActiv – Access earned wages before payday
• Free Company Uniforms
• Employee Assistance Program (EAP)
• Health Coaching Resources
• Smoking Cessation Program
• Medical, Dental, and Vision Coverage
• 401(k)
• Paid Time Off
• Short-Term Disability
• Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed