Agent(e) au service à la clientèle-Assistance routière / Customer Service Agent-Roadside Assistance

VOXDATA•Montreal, QC

12d•CA$17 - CA$17•Hybrid

About The Position

Looking for a career where your work truly makes a difference? Join a team that supports drivers during some of the most stressful moments they may experience. As a Customer Service Agent, you'll be the first point of contact for customers using a premium connected vehicle service. Your ability to remain calm, communicate clearly, and coordinate assistance can have a meaningful impact on someone's day.

Requirements

English fluency is required, as many of our customers are located outside Quebec and communicate exclusively in English.
Is available to work 40 hours per week on a rotating schedule between 7:00 AM and 12:00 AM (midnight), Monday through Sunday. Evening and weekend availability is essential.
Has previous customer service, contact centre, or other transferable experience.
Remains calm under pressure and can make sound decisions in high-stress situations.
Demonstrates empathy while maintaining professionalism and emotional resilience.
Can confidently multitask across multiple computer applications.
Communicates clearly and effectively, especially when guiding customers through urgent situations.
Is dependable, organized, and adaptable in a fast-paced environment.
Has a high school diploma or equivalent.

Nice To Haves

Bilingualism (English/French) is an asset.

Responsibilities

Answer inbound calls with professionalism, empathy, and accuracy.
Assist drivers involved in accidents or emergency situations.
Coordinate with emergency responders and roadside assistance when required.
Provide calm, clear, and confident instructions to customers who may be distressed or panicked.
Guide customers through the use of vehicle applications and connected services.
Navigate multiple computer systems simultaneously to document calls and provide timely support.
Support additional features and services included with the customer's subscription.