Reservation CSA

Calm Air Human Resources • Winnipeg, MB

1d • Onsite

About The Position

Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut. At Calm Air International LP, we value our customers, passengers, and the communities we serve. We are only as good as the employees who work with us. We are looking for highly motivated, well-organized individuals, who work well in a fast-paced environment, to join our team! Calm Air Reservations Agents provide travel assistance and trip planning to our passengers. In addition, they conduct passenger check-in, make flight reservations in our computerized reservations system, and perform other related customer service duties to assist Calm Air passengers. They provide exemplary customer service while adhering to Calm Air policies and regulations.

Requirements

• Basic Computer skills (word, excel, office)
• Excellent leadership, interpersonal and communication skills
• Must have excellent customer service skills and exceptional telephone etiquette
• Must be able to work independently or in a team setting
• Ability to work efficiently and accurately under pressure
• Must have own transportation to and from work
• Must be able to obtain and maintain an Enhanced Security Clearance qualification

Nice To Haves

• High school diploma or general education degree (GED) an asset
• Knowledge of Amelia Reservation system an asset
• Knowledge of an airline’s operations an asset
• Preference given to Inuit Land Claims Beneficiaries
• Inuktitut language considered an asset

Responsibilities

• Create, check, and make changes to passenger flight reservations
• Check flight information, fares, and fare rules
• Assist other stations with reservations, payments and manifests as required
• Assist with the re-accommodation of passengers due to irregular operations or schedule changes as required
• Assist with the tracing of missing passenger baggage when required
• Answer passenger inquiries over the phone and through email
• Assist Pass Bureau with staff travel bookings and payments as required
• Other duties as required

Benefits

• Registered Pension Plan starting at 5% matched after one year of employment
• Comprehensive Group Benefit Plan available upon hire with the exception of dental coverage which has a three month wait period
• Entitled to three weeks vacation after one year
• Airline travel and freight privileges
• Corporate and family events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED