Customer Service Agent: Import/Export - Full Time (CLT)

Quantem Aviation Services, LLC•Charlotte, NC

4d•Onsite

About The Position

A Customer Service Agent: Import/Export is responsible for managing the administrative tasks involved in the international shipment of goods, including preparing necessary documentation, coordinating with customs authorities, tracking cargo movement, and ensuring compliance with import/export regulations, to facilitate the smooth flow of goods across borders.

Requirements

Ability to speak English
Ability to accurately review and manage complex paperwork with high levels of precision
Proficiency in using computer systems to input and manage shipment data
Excellent verbal and written communication to interact effectively with internal and external stakeholders
Ability to identify and resolve issues related to customs clearance, shipping logistics, and documentation
Customer/Client satisfaction
Understanding of import/export regulations, customs procedures, and international trade terms
GED is required
Completion of IATA lithium battery protocol course
Dynamic individual who is eager to progress
Tenacious, completer finisher with attention to detail and accuracy
Must have working knowledge of Microsoft office package
Strong interpersonal skills and customer care skills
Be able to multitask and prioritize
Proven ability to work well under pressure
Ability to obtain and maintain security clearances required by Local and Federal Regulatory Authorities

Nice To Haves

Dangerous goods knowledge preferred
ASM / GEMS experience an advantage but not essential

Responsibilities

Prepare and review all import/export documentation such as bills of lading, commercial invoices, packing lists, customs declarations, and certificates of origin to ensure accuracy and compliance with regulations
Coordinate with suppliers and customers to gather necessary documentation for shipments
Submitting customs entries electronically and managing customs clearance processes
Monitor the movement of cargo throughout the shipping process, including tracking shipments from origin to destination using shipping line and customs systems
Communicate with freight forwarders, shipping lines, and customs brokers to resolve any issues related to cargo delays or discrepancies
Arrange transportation for cargo, including booking shipping space, coordinating pick-up and delivery arrangements with carriers, and managing inland freight
Calculate and manage shipping costs, including duties, taxes, and freight charges
Respond to inquiries from customers and suppliers regarding shipment status, documentation requirements, and customs clearance procedures
Resolve customer issues related to import/export processes in a timely manner
Stay updated on current import/export regulations and trade laws to ensure compliance with all relevant standards
Import/export clerks perform many tasks as part of their duties. These duties range from receiving orders and packing items to ship to arranging shipping routes, invoicing, and monitoring order status
Make sure goods clear customs and make it safely to their destination. Calculate duties and taxes owed on shipments
Pay any shipping duties and taxes. Classify goods by the tariff coding system
Prepare import/export documentation so that it complies with customs laws