hr HWB)

All•Hattiesburg, MS

4d•Onsite

About The Position

The Customer Service Agent I is responsible for supporting one or more clients with customer inquiries and support while demonstrating our core values. This position also updates the Company or external database(s) with all appropriate information. This position supports all quality assurance efforts and Program criteria, while dialing out, taking inbound calls, and email. This position is on-site for training, credentialing and through the first three months of work.

Requirements

High school diploma or equivalent required.
1-3 years of customer service experience required.
Must be 18 years of age or older.

Nice To Haves

College degree preferred.

Responsibilities

Demonstrates ability to work in accordance with the SaviLinx Guiding Principles.
Resolves customer’s inquiries and concerns in accordance with the client and company policies.
Provides customer support through email, text, and phone calls.
Complete and pass an eQIP background check upon being hired and every 5 yrs.
Follows strict work instructions and SOPs that may vary.
Adapts to continual changes to work instructions and procedures as needed.
Meets expectations for all balance scorecard metrics; demonstrates improvement over time.
Follows proper escalation procedures for unsolved customer requests.
Maintains productivity in accordance with support program and company standards.
Attends and participates in team meetings and required training sessions.
Provides mentoring to other CSRs as needed.
Follows all safety, ethics, human resources and security policies and procedures.
Regular and consistent attendance is an essential function of the job.