Customer Service Agent - Commercial Lines
About The Position
Join our dedicated team at BWO Insurance Group, a trusted cornerstone in the independent insurance agency industry since 1985. We are deeply committed to building lasting client relationships and delivering personalized service with integrity and care. Our team provides comprehensive insurance solutions to protect our clients and strengthen our community. As a Commercial Lines Customer Service Agent, you’ll play a key role in our client-centered approach, helping business clients understand and manage their insurance coverage. Your focus will be on delivering exceptional service, proactive communication, and accurate support. You’ll handle policy inquiries, process changes, assist with claims, and collaborate with agents to ensure each client’s needs are met efficiently and professionally. Strong interpersonal skills, attention to detail, and a genuine passion for providing outstanding client service are essential to success in this role.
Requirements
- Proven experience in customer service, preferably within the insurance industry.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to work effectively in a fast-paced office environment.
- Professional, friendly, and client-focused demeanor.
- Proficiency with general office software and technology.
Nice To Haves
- Property & Casualty Insurance License preferred but not required at hire. The selected candidate must obtain this license within 60 days of employment; all associated exam costs are covered by the agency.
Responsibilities
- Assist clients with insurance claims and policy changes.
- Clearly explain commercial insurance coverages, limits, and options.
- Maintain accurate and organized client records and documentation.
- Manage and distribute incoming commercial mail.
- Respond to client inquiries via phone, email, and in person with professionalism and care.
- Collaborate with sales agents to ensure clients understand their options and receive proper coverage.
- Handle multiple priorities while maintaining accuracy and exceptional client service.
Benefits
- Full support and reimbursement for Property & Casualty licensing.
- Opportunities for professional growth and advancement.
- Competitive compensation and benefits package.
- Commitment to work-life balance.
- On-site workout room.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
