Customer Service Advocate (969)

BAKERRIPLEY • Corpus Christi, TX

2d

About The Position

The Customer Service Advocate (CSA) is a detail oriented problem solver who will create an excellent customer experience within the Child Care Services office. The energetic individual will model positive interactions with staff and customers in determining child care benefits and in resolving issues. The CSA enjoys working with diverse cultures and communicates with confidence and tactfulness. The CSA has expertise in data tracking, reporting and verification of eligibility for child care benefits. Success measures include customer satisfaction, retention and data integrity. Bilingual in English and Spanish is preferred.

Requirements

• Ability to rapidly and accurately type while inputting customer intake information and responding to customer inquiries.
• Willingness and desire to interact with and learn new technology.
• Communicate with outstanding listening, verbal and written skills.
• Willingness to work as a team and to recognize when team members need assistance and fill-in when needed.
• Demonstrated initiative, strong prioritization, organizational, and speaking skills.
• Ability to work productively and have a flexible attitude in a fast-changing and demanding environment.
• Ability to write clear and accurate correspondence.
• Ability to calculate figures and amounts.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• COMPUTER PROFICIENCY: • Intermediate experience with Microsoft Word, Excel, and Outlook

Nice To Haves

• Bachelor's Degree from four-year college or university or equivalent combination of education and experience
• Minimum of two (2) years experience
• Bilingual in English and Spanish

Responsibilities

• Takes immediate action to address and resolve customer and provider complaints
• Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner
• Answers all customer contact requests as directed; receives and inputs customer details into correct databases
• Determines eligibility of the customer when necessary, by verifying records and performing mathematical calculations based on documentation presented
• Enters data into databases as directed including the Financial Aid Communication System (FACS)
• Works with Management to implement procedures that positively affect customer satisfaction
• Performs other duties as assigned
• Complies with all policies and standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level