Customer Service Advocate

Prov Inc • Sandy, UT

1d • $16 - $19 • Onsite

About The Position

Join Prov Inc in Sandy, Utah as a Customer Service Advocate and be part of a supportive team where your empathy, communication skills, and problem-solving abilities make a real impact every day. This is a fully in-person role focused on delivering 5-star customer service through inbound calls and accurate documentation.

Requirements

• Bilingual Spanish/English (required)
• High School Diploma or equivalent
• Customer service or call center experience (preferred)
• Strong verbal/written communication skills
• Comfortable with computers, webcams, and minor troubleshooting
• Typing speed 30+ WPM
• Reliable, detail-oriented, adaptable, eager to learn
• Relocation required (must be able to relocate before starting)

Nice To Haves

• Customer service or call center experience (preferred)

Responsibilities

• Take inbound calls and deliver 5-star service
• Answer inbound calls and assist customers with questions and concerns
• Provide clear solutions and support test scheduling
• Document all interactions in a call center database/CRM
• Collaborate with team members and troubleshoot minor tech issues

Benefits

• 401(k) with employer match
• Medical, Dental & Life Insurance (+ supplemental options)
• Paid holidays + PTO
• Paid training & ongoing support
• Snack/Drink Room

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED