Customer Service Advocate

Daniels Health•Paramount, CA

2d•$22 - $24

About The Position

An essential service provider to Healthcare, Daniels Health was founded with the vision of âmaking healthcare saferâ â and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our âwhyâ, our âhowâ is delivering the highest standard of service we can; you will be joining a team passionate about service excellence. To support our growth, we are looking for a Customer Service Advocate to join our team. What will your job involve Role Overview To provide administrative support across operations, transport and logistics and management to ensure smooth flow and operation of all Daniels Health services. This role reports into the Customer Service Supervisor. Financial Dimensions: In accordance with company delegated authority manual

Requirements

An exceptionally passionate, multitasking individual that is self-motivated and experienced in supporting a plant or manufacturing facility with daily administrative tasks.
3+ years of administrative experience
High School Diploma or equivalent (GED
Good with computer systems (Microsoft office suite, etc.)
Excellent communication skills both written and verbal
Ability to work in a team environment

Nice To Haves

Administrative experience within a manufacturing/operational environment preferred

Responsibilities

Management of specific projects as directed by the Plant Manager or Senior Managers.
Contribute to operational efficiencies in order to reduce cost.
Perform all necessary administrative support functions with staff to include accurate payroll and timekeeping, vacation approvals, new hire paperwork, regulatory compliance paperwork, and assist in the coordination of applicable training programs
Support the identity and leader of process improvement initiatives as assigned
Provide exceptional customer service when communicating and transmitting information or documents to customers, using telephone, computer, mail, or facsimile machine.
Perform clerical duties, such as typing, proofreading, shredding documents, and sorting mail.
Print daily routes and place in designated location for distribution to the drivers.
Print process documents for daily production.
Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility.
Maintain and update filing, monitor office inventory, mailing, and database systems, either manually or using a computer.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Review files, records, and other documents to obtain information to respond to requests.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.