Customer Service Advocate

UnitedHealth Group•Tampa, FL

1d•$18 - $32•Remote

About The Position

This position is Remote in Eastern, Central, OR Mountain Time Zone. You will have the flexibility to work remotely as you take on some tough challenges. At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our healthcare system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing new customers. You’ll take as many as 50 - 70 calls per day from customers who have questions about their health benefits. As they advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. This position is full-time, Monday-Friday. Employees are expected for work one of our standard 8-hour shifts below with the flexibility to work occasional overtime and weekends. 10:00 AM – 6:30 PM CST / 11:00 AM – 7:30 PM EST / 9:00 AM – 5:30 PM MST / 8:00 AM – 4:30 PM PST 11:30 AM - 8:00 PM CST / 12:30 PM - 9:00 PM EST / 10:30 AM - 7:00 PM MST / 9:30 AM - 6:00 PM PST We offer a comprehensive 9-week paid training program. The hours during training will be 9:00am - 5:30pm CST from Monday - Friday. Please note that 100%25 attendance is required throughout the training period to ensure your success in the role. Training will be conducted virtually from your home and will be required to turn your camera on. Watch this video to understand the expectations of being a remote worker with UnitedHealthcare. This video features some of our Consumer Service team members sharing insights on the best parts of their job, as well as the challenges. You’ll also hear about the culture and career pathing opportunities at UnitedHealthcare.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of customer service OR call center experience
Experience with Windows PC applications, which includes the ability to navigate and learn new and complex computer system
This position involves member calls, with an expected volume of 50 - 70 calls daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods
Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our business hours between 10:00am- 8:00pm CST including the flexibility to work occasional overtime and weekends

Nice To Haves

Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations and Medicaid)
Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)
Sales OR account management experience
Experience with successfully working in a remote, home - based environment, maintaining productivity, communication, and collaboration using digital tools

Responsibilities

Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer - driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self – sufficient