Customer Service Advocate

Bamboo Insurance • Midvale, UT

3d • Hybrid

About The Position

Customer Advocates are responsible for assisting business partners and policy holders by phone, chat and email with policy questions and changes. In addition, you will be working with new business applications and renewal policies in our state-of-the-art policy system to confirm risk eligibility and direct underwriting activities, as needed. You will be a critical part in taking Bamboo and its image to the next level in this position. This position will be responsible for working a shift from 9:30am-6:00pm.

Requirements

• Regular, predictable, and punctual attendance is required.
• Ability to apply business rules to make sound decisions on potential property risks.
• Strong verbal and written communication skills.
• Proven success in a fast-paced / multi-task work environment.
• Excellent time management skills.
• Proactive problem-solving skills.
• Proven ability to work in a team environment.
• Professional and friendly demeanor.
• Prior Customer Service experience in a call center environment.

Nice To Haves

• Property and Casualty License.

Responsibilities

• Provide customer service to business partners and policy holders.
• Represent Bamboo Insurance to all clients by ensuring top-notch customer experience.
• Navigate new business applications and renewals on policy system.
• Collaborate with team members to assist in complex customer requests, as needed.
• Perform other related duties as assigned.
• Regular, predictable, and punctual attendance is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed