Représentant du service à la clientèle (bilingue) / Customer Service Advocate (Bilingual)
About The Position
Our history began with a passionate idea that we could change the world... And to be honest, we never thought that could stop... In 1986, there was a simple concept that microbiology, coupled with innovation and clinical contribution, could eliminate a problem that profoundly affected the healthcare industry: HIV contracted from needlestick injuries. In Australia, we realized our dream. By investing years in research and development to create the world's safest containment system and challenging the industry status quo to demand higher standards for sharps protection, we saw a reduction of over 80% in needlestick injuries related to disposal nationwide. And then we kept going... We support our customers with an array of added value products and services to ensure Protection, Sustainability, Value, Compliance and Education are provided. Our main audience is within the healthcare space as we service hospitals and customers such as doctors, dentists and pharmacies. We now look to you to help us deliver on our customer needs from providing customer service, to managing daily production needs and working across the production and transport teams to help coordinate the day to day deliveries to our customer sites. For our Customer Service Advocates no two days are the same as you plan, prioritize, problem solve and work together within a small and close-knit team at our Treatment Facility.
Requirements
- Minimum 2 years of customer service experience, with preference for candidates with 3+ years in logistics, healthcare, or operations-focused environments
- Experience with a CRM (Salesforce is an asset)
- Strong communication skills and attention to detail
- Ability to manage priorities in a fast-paced environment
Responsibilities
- Respond to customer inquiries by phone and email
- Create and update customer records in Salesforce
- Support customer case follow-up and resolution
- Collaborate with internal teams and Operations to coordinate services
- Manage service changes and communicate updates to customers
- Assist with resolving service interruptions and missed stops
- Help maintain a consistent and positive customer experience
- Complete administrative and compliance-related tasks
- Participate in training, meetings, and continuous improvement initiatives
Benefits
- Annual performance bonus
- Benefits package
- Other applicable incentive compensation plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
