Customer Service Advisor - Express

Cobblestone Auto Spa•Gilbert, AZ

55d•Onsite

About The Position

The Customer Service Advisor (CSA) at Spotless Brands is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position is ideal for sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that best meet their needs. The Customer Service Advisor will engage directly with customers at car wash and/or lube center entry points such as at the kiosk to educate customers on available services, overcome objections, and drive membership and package sales.

Requirements

High School Diploma or equivalent preferred, not required
Prior customer service or sale experience preferred, not required
Must be able to successfully pass a background check in accordance with company policies and applicable laws
Must be at least 16 years of age (or older where required by law or safety regulations)
Valid driver's license preferred (may be required depending on location and responsibilities)
Basic understanding of customer service principles and practices
Familiarity with point-of-sale systems
Awareness of Spotless Brands' wash services, detain offerings, and membership options
General knowledge of company policies and operational procedures
Excellent communication skills, including active listening and clear, persuasive speaking skills
Strong customer service and people skills; ability to build rapport quickly
Sales-minded with the ability to highlight value and drive conversions
Effective organizational and time management skills
Ability to multitask in a fast-paced, customer-facing environment
Ability to work independently while remaining team focused
Ability to remain calm and professional under pressure or high-volume periods
Ability to adapt communication style to meet different customer needs and personalities
Ability to operate or learn to operate point-of-sale and kiosk systems
Physical ability to stand for extended periods, interact with customers outdoors, and perform routine site tasks
Ability to work flexible hours, including evenings, weekends, and holidays
Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site for several hours at a time
Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
Ability to twist, carry, reach, push, and pull frequently
Ability to lift and carry 50 pounds without assistance for work-related materials
Ability to work outdoors and be efficient in all weather conditions
Ability to work on your feet in a fast-paced, physically active environment
Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
Use of personal protective equipment (gloves, eyewear, etc.. ) as required
Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

Responsibilities

Greet every customer with enthusiasm and a warm, welcoming attitude at the point of entry (kiosk, tunnel entrance, or other customer touchpoints)
Identify customer needs through open-ended questions and active listening
Educate customers on available wash and detail packages, highlighting features, benefits, and value
Educate customers on available lube/ car preventative maintenance packages, highlighting features, benefits, and value (select lube center locations only)
Promote and sell memberships, including Fast Pass and Unlimited programs
Present and explain current promotions and incentives to encourage additional purchases
Assist customers with payment transactions at the kiosk and answer general inquiries
Overcome objections with professionalism and empathy to guide customers to the best solutions
Maintain a clean, safe, and organized work area, and report any safety or maintenance concerns
Collaborate with site team members to ensure smooth and efficient site operations including all necessary duties- varies by business needs
Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
Perform other duties as assigned to support the team and site performance