Customer Service Advisor

RDO Equipment Co. • Aberdeen, SD

3d • Onsite

About The Position

As a Customer Service Advisor (CSA) at RDO, you’ll play a key role in supporting customers with equipment solutions—combining your sales mindset and technical curiosity to deliver value every day. In this highly visible, customer-facing role, you’ll partner with customers across your territory, helping them keep their operations running smoothly while contributing to the growth and success of the business. The RDO Equipment Co. Aberdeen store is in our Midwest Agriculture division, which sells and services John Deere agriculture machinery and parts. One of five stores in South Dakota, RDO's Aberdeen location primarily serves crop and livestock farmers in the surrounding areas. These individuals do the important work of feeding the world and value the partnership RDO provides from this location.

Requirements

• Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams.
• Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions.
• Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations.
• Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Responsibilities

• Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success.
• Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance.
• Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services.
• Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs.
• Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge.

Benefits

• Average $80,000-$100,000 your first year, with top earners well into six figures.
• Guaranteed base salary plus commissions.
• Company truck
• Training and development
• Opportunities to grow within the organization.
• A comprehensive benefits package that supports your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed