About The Position
Join our Transcom Family as a Chat and Email Customer Service Agent at our Greenville, SC location! In this full-time employee role, you’ll support our client’s customers with answering questions about their insurance benefits and billing issues using chat, email, and voice.
Requirements
- At least 18 years or older
- High School Diploma, or equivalent
- Able to successfully pass a criminal background check
- Reasonable driving distance to the Greenville, SC site
- Able to work onsite at 650 Executive Center Dr. Greenville, SC 29615
- Able to work a full-time work week, with overtime opportunities, as needed
- Able to maintain 100% strict adherence to the assigned schedule
- Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
- Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
- Strong computer knowledge, including ability to accurately type at least 25 wpm
- Excellent English written and verbal communication skills
- Courteous and friendly with a high level of professionalism
- Willingness to follow procedures and adhere to policies
- Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
- Able to multitask applications while talking to multiple customers in chat, via email, or on the phone
- Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls, chats, and emails
- Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
- Highly adept at working with a high frequency of conflict situations, as well as upset customers
- Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
- Able to use your hands to handle, control, or feel objects, tools, or controls
Nice To Haves
- Previous call center experience, preferred
- Experience with healthcare, insurance, and billing support, preferred
Responsibilities
- Provide patience and empathy to callers that need support
- Engage with callers, actively listen, analyze their need, and provide superior service
- Navigate multiple applications to research solutions
- Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
- Provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
- Work independently with discipline and motivation to succeed in a call center environment where you work onsite
- Work in a highly structured environment with strict adherence to your assigned full-time schedule supporting high-volume chat, email, and voice calls from customers
- Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment
- Answer questions about insurance benefits and billing issues using chat, email, and voice.
Benefits
- $17.00 per hour, starting pay rate
- Monthly performance-based incentives, potential
- Onsite in our Greenville, SC office
- Position as a Transcom employee (not an independent contractor)
- Paid Vacation
- Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
- Health Benefits for you and your family, including medical, dental, vision
- 401(k) Investment options with employer match opportunities
- Employee Assistance Program
- Ability to develop your skills and grow your career
- An opportunity to work for a company passionate about people
- Career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
