Customer Service Advisor

Valvoline Inc•Belleville, IL

3d•Onsite

About The Position

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using product knowledge and services to present oil change options and additional services. No matter your experience, our training program will prepare you to communicate successfully with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you become an expert on our products, services, and company knowledge.

Requirements

Effective interpersonal and oral communication skills.
Ability to interact with people face-to-face.
Eagerness to learn and grow.
Ability to occasionally lift up to 50 pounds.
Willingness to be a top-side technician cross-trained.
Full mobility and ability to work with hands above head.
Ability to stand for extended periods of time and climb stairs.
Comfortable working in a non-climate-controlled environment.
Ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions.
English fluency in reading, writing, and speaking.

Responsibilities

Present oil change options and additional services to customers.
Communicate successfully with guests.
Become an expert on products, services, and company knowledge.
Suggest additional services to guests based on inspection and/or manufacturer and Valvoline recommendations.
Act as a top-side technician (cross-trained).