Customer Service Advisor
About The Position
You belong at a company that treats you like an Owner! Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. Join a team that takes care of you. You'll be the central point of communication between our customers, technicians, and internal teams. Your ability to coordinate service work, keep customers informed, and support operational excellence will help ensure repairs are completed safely, efficiently, and with an outstanding customer experience. Sammons Industrial is an employee-owned family of businesses dedicated to being the preferred single-source solution provider for industrial operations through innovation, service, community engagement, and integrity. We are passionate about delivering exceptional customer service with a commitment to putting safety first and through a One Team philosophy. Our family of businesses includes the brands: SitePro Rentals, Sync Storage, Precision Warehouse Design, Briggs Equipment, Briggs Earth & Ag, and Briggs Truck & Rail.
Requirements
- Strong customer service, communication, and multitasking skills with the ability to build trust and maintain positive relationships.
- High attention to detail, excellent organizational abilities, and confidence working in a fast-paced environment with shifting priorities.
- Experience coordinating service operations, processing work orders, invoices, purchase orders, or similar administrative responsibilities.
- Proficiency with Microsoft Office applications and the ability to learn and navigate business systems effectively.
Responsibilities
- Coordinate and dispatch service technicians, monitor repair progress, and proactively communicate schedules, updates, approvals, and completion details with customers.
- Manage service-related documentation, including work orders, purchase orders, invoices, maintenance agreements, and repair records to ensure accuracy and timely processing.
- Track technician productivity, support performance improvement efforts, and help maintain service department KPIs and operational goals.
- Partner with Sales, Parts, Rental, Accounting, and other teams to deliver seamless service solutions and exceptional customer support.
Benefits
- Competitive Pay and Performance-Based Bonuses
- Employee Stock Ownership Plan (ESOP)
- 401(k)
- Training and Tuition Reimbursement
- Paid Holidays and Time Off
- Tool Benefits, PPE/Uniforms, Safety Boot Program
- Life and Short Term Disability paid for by company
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
