Cleveland Clinic

Towne Park•Cleveland, OH

8d•$15 - $17•Onsite

About The Position

The Customer Service Advisor is a highly energetic, enthusiastic, disciplined, problem solver with excellent communication and computer skill. The Customer Service Advisor is driven by ambition the ability to learn and grow as we move forward building a world class call center. All Customer Service Advisors are crossed trained in every function associated with the Call Center.

Requirements

Minimum 2 year of customer service experience required. Preferably in a call center environment
Possess solid verbal and written communications skills
Proficient in Word, Excel, PowerPoint and Microsoft Office
High School diploma (or equivalent) required
Reliable transportation to and from work
Good organizational and problem solving skills
Ability to work independently and within established guidelines
Ability to follow direction
Ability to effectively work within a team

Responsibilities

Handle inbound calls
Prepared to answer questions regarding Taking payments, Problem solving, Refunds, Directions, Expectant Mothers Program, LEED Program, Group Account Program
Embrace and understand metrics to ensure you can maintain company standards on Talk time, wrap time, availability time and others as determined by our Performance Management team
Ability to calmly defuse patients, visitors and employees escalations
Handle intercom calls prepared to answer question regarding Access, Badging Assistance, Directions, Problem solving
Additional duties as assigned