Customer Service Advisor

GXO Logistics•Tukwila, WA

7d•£26,307•Onsite

About The Position

Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail? If you answered yes, then this could be the perfect opportunity for you! Here at GXO, we’re looking for a dedicated Customer Service Advisor to join our friendly and professional team based at our Maidstone site, supporting our NHS Supply Chain contract. In this role, you’ll be the first point of contact for NHS customer, helping to ensure they receive the highest standard of service and support. This is a full-time, permanent position. You’ll be working Monday to Friday, covering the hours of 09:00 till 17:00.

Requirements

Excellent communication skills – both written and verbal
Strong organisational and time management abilities
A customer-focused mindset with a proactive approach
Team player with a positive attitude and a willingness to learn
Good IT skills (Word, Excel; bespoke systems experience is a bonus)

Nice To Haves

bespoke systems experience is a bonus

Responsibilities

Handling customer enquiries via our call management system with accuracy and care
Investigating and resolving issues promptly within service guidelines
Managing urgent orders, returns, and complaints with empathy and efficiency
Liaising with internal departments to ensure smooth communication and service delivery
Maintaining customer profiles and proactively managing service changes