About The Position
As a Customer Care Agent, you will have to answer calls and emails with the main objective of providing excellent service in all situations (questions, complaints, requests for advice and support; technical support request level 1). As customer service is the lifeblood of the company, you will play a vital role in promoting the brand and its image through effective patient care and satisfaction.
Requirements
- Very good time flexibility to work 44 hours per week on a rotating basis
- Have at least a baccalaureate
- Have an excellent command of business English (level C1 written and spoken)
- Proven experience in the commercial field, ideally in a call center, and preferably in a project focused on customer satisfaction
- Recognizes the field and values of meditation and its real benefits
Responsibilities
- Responding to a wide variety of customer cases via phone and email
- Listening carefully to customer requests and demonstrating understanding
- Opting for the best route (appeal process) to handle the customer case
- Remain professional and calm in all situations
- Record and document customer cases in the appropriate tool
- Demonstrate an attitude that reflects the best possible image of the company
Benefits
- Permanent contract (CDI)
- Social security
- Private health insurance
- Transportation provided for closing hours
- Certification Training
- A de-capped sales bonus
- A performance bonus
- An evolving salary
- Subscription to the CNSS
- A private health insurance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
