Customer Service Advisor - Dutch Customer Service Advisor - Dutch

Foundever®

108d•Onsite

About The Position

FOUNDEVER is looking for motivated customer contact agents for a renowned telecommunications company. At FOUNDEVER Rabat (Morocco), you now have the opportunity to work on a challenging project! As a member of a young Dutch-speaking team, you will benefit from a three-week paid training. We offer an attractive fixed salary, the possibility of a salary advance, a permanent contract after your trial period, a full social package (pension and all other benefits), and insurance with reimbursement up to 80% of all your medical costs.

Requirements

Very good oral and written knowledge of the Dutch language.
You learn quickly, are good at multitasking, and can react adequately quickly.
Proven interpersonal communication skills.
Service-oriented attitude; friendliness must be your second nature.
Possess a pleasant telephone voice.
Likes competition, and preferably winning.
Basic computer skills.

Nice To Haves

Experience as a call agent is not a must, but it is an extra asset.

Responsibilities

Maintain a good relationship between you and the customer.
Bring a smile to the customer's face with your voice and a friendly offer.
Be commercial and enjoy selling.
Listen carefully to the customer.
Offer the customer a suitable solution.
Help and advise the customer if necessary.
Answer customer questions about their bill, technical support, or the products and services the company offers.