Customer Service & Administrative Assistant

Think Academy US • San Jose, CA

3h • $20 - $25 • Onsite

About The Position

This is a full-time position designed for recent graduates and junior level professionals who are passionate in education and have the drive to grow into a future leader in education industry. The successful candidate will work alongside our Silicon Valley teaching team while also focusing on the operational aspects of our business.

Requirements

• Bachelor's degree or above, has a strong interest in Education-related fields.
• Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
• Strong sense of responsibility and problem-solving skills.
• Bilingual proficiency in both English and Mandarin is required.

Nice To Haves

• 1–3 years of experience in the sales or education-related customer service fields is a plus, but not required.

Responsibilities

• Greet students and parents and provide a welcoming front desk experience
• Respond to parent inquiries via phone, email, and in person
• Provide information about courses, schedules, and enrollment
• Assist with resolving basic customer service issues
• Manage scheduling and class coordination
• Maintain student records and administrative documents
• Support attendance tracking and operational reports
• Assist with preparing materials for classes and events
• Support enrollment and registration processes
• Assist with payment tracking and administrative follow-ups
• Help coordinate marketing events and educational activities
• Provide general operational support to ensure smooth center operations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level