Customer Service & Administrative Assistant

Think Academy USSan Jose, CA
3h$20 - $25Onsite

About The Position

This is a full-time position designed for recent graduates and junior level professionals who are passionate in education and have the drive to grow into a future leader in education industry. The successful candidate will work alongside our Silicon Valley teaching team while also focusing on the operational aspects of our business.

Requirements

  • Bachelor's degree or above, has a strong interest in Education-related fields.
  • Quick to learn and master the basic knowledge required for work, with a strong sense of customer service.
  • Strong sense of responsibility and problem-solving skills.
  • Bilingual proficiency in both English and Mandarin is required.

Nice To Haves

  • 1–3 years of experience in the sales or education-related customer service fields is a plus, but not required.

Responsibilities

  • Greet students and parents and provide a welcoming front desk experience
  • Respond to parent inquiries via phone, email, and in person
  • Provide information about courses, schedules, and enrollment
  • Assist with resolving basic customer service issues
  • Manage scheduling and class coordination
  • Maintain student records and administrative documents
  • Support attendance tracking and operational reports
  • Assist with preparing materials for classes and events
  • Support enrollment and registration processes
  • Assist with payment tracking and administrative follow-ups
  • Help coordinate marketing events and educational activities
  • Provide general operational support to ensure smooth center operations
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