Customer Service Administrative Assistant

Digicomm International Inc•Englewood, CO

1d•$45,000 - $53,000•Onsite

About The Position

In this role you will maintain fantastic relationships with and provide phenomenal service to Digicomm’s internal teams and external customers, the largest cable operators and service providers all over the world. You would ensure that we exceed their expectations throughout the purchasing process all the way through final delivery. When issues (e.g. customs, shipping, etc.) arise, you'd work to propose solutions in partnership with the Customer Service team. And you would leave the office every day knowing that your work enables our customers to seamlessly run their businesses around the world. Digicomm International is a leading national and international supplier and manufacturer of CATV/FTTx equipment that has experienced year-over-year growth as our product lines have continued to diversify. Known for our exceptional commitment to customer service, Digicomm is a top-rated distributor to many well-known cable and broadband operators across the country including Comcast and Charter as well as many international operators in Mexico, Latin America, and Asia. Digicomm is a privately held company that offers a customer-centric work environment poised for continued growth.

Requirements

Authorization to work in the U.S.
2+ years of professional business-to-business work experience in administration, customer service, or a related discipline
Demonstrated ability to prioritize tasks effectively in a dynamic environment, balancing competing demands while maintaining a focus on high-quality outcomes
Exceptionally customer-focused with advanced written and verbal communication skills.
Advanced computer skills, specifically Microsoft Excel
Willingness to remain flexible and adapt to change as we continue to grow as a company.

Nice To Haves

Associates’ or Bachelor’s degree preferred but not required
Exposure to Microsoft Dynamics, or a similar CRM, preferred but not required

Responsibilities

Maintain strong internal and external customer relationships, ensuring updated information is provided in a timely manner
Manage the Customer Service team email queue by converting appropriate emails to cases within our CRM, utilizing team knowledge and critical thinking to discern which team member should be tagged based upon the request, subject, and timing, and marking emails as addressed in the inbox
Accurately categorize case by customer, merging related cases as needed
Assist with CRM data management, including cleanup efforts to eliminate duplicate information and correct inaccurate account information, ensuring data accuracy and consistency
Accurately document customer and company files to maintain data integrity, including adding customer information into the CRM
Track orders and ensure successful final delivery, including providing product ETAs, packing lists, and proof of delivery to customers upon request
Provide administrative assistance to our Customer Service leadership and team by managing ad-hoc requests and projects with strong time management, organization, and follow-up skills
Assist our quote upload team in all aspects of uploading daily quotes; confirming that all quotes get to reconciling daily CS quotes, confirming that all quotes are accounted for, resolving questions from the quote upload team, and verifying that all quotes were uploaded to the QDB tool, researching any items that failed
Assist our front desk administrative team in receptionist duties, such as using strong interpersonal skills to welcome clients and guests to our office and manage the Digicomm phone line
Utilize strong problem-solving skills and cross-functional collaboration to achieve satisfactory resolutions to issues
Respond to requests with a proactive and adaptable mindset, effectively prioritizing tasks and navigating competing demands to deliver timely and resourceful solutions
Demonstrate a high sense of urgency and extreme attention to detail in all you do
Other duties as assigned