Customer Service Accounting Representative

Great American Insurance Group•Cincinnati, OH

10d•Hybrid

About The Position

Great American Insurance Group's member companies are subsidiaries of American Financial Group. This position is within the Property & Casualty Finance Division, specifically the Specialty Accounting team, which plays a critical role in maintaining accurate billing, receivables, payables, and customer account records. The team partners with policyholders, agents, and internal business partners to ensure timely payment processing, account reconciliation, and resolution of billing inquiries. This is an entry-level role responsible for providing customer service with billing, payment processing, account reconciliation, and resolution of customer inquiries while maintaining accurate financial records. The role requires strong attention to detail, organization, and communication skills to effectively support both internal and external customers. Great American’s culture is built on connection, shared learning, and strong relationships. Employees in this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs.

Requirements

High School Diploma or equivalent required.
Generally, 0-2 years of customer service, billing, accounting, finance, or related experience.
Strong customer service, communication, and interpersonal skills.
Demonstrated attention to detail, accuracy, and problem-solving abilities.
Strong organizational skills with the ability to manage multiple priorities.
Proficiency in Microsoft Office, including Excel, and the ability to learn new systems and applications.
Ability to handle confidential information with discretion and develop knowledge of insurance accounting practices and regulations.

Responsibilities

Provide customer service support by responding to billing, payment, and account inquiries from policyholders, agents, and internal partners.
Process customer payments, invoices, cash receipts, and related financial transactions accurately and timely.
Support accounts receivable, accounts payable, and direct bill operations, including billing, payment processing, and account maintenance.
Reconcile accounts, billing statements, payments, and receipts to ensure accuracy and resolve discrepancies.
Prepare account reconciliations, reports, and statements using Excel and other financial systems.
Research and resolve billing and payment issues by collaborating with customers, agents, banks, and internal departments.
Maintain accurate financial records and customer account information while ensuring compliance with company policies and regulatory requirements.
Perform additional duties and support team objectives as assigned.