Customer Service & Account Research Representative
About The Position
Founded in 1945, we are a stable, small-company environment with a global footprint. As a world leader in breath alcohol detection field, we provide instruments to a global market. We are looking for a dedicated professional to join our very busy office and help us maintain the high standards our customers have expected for over 80 years. We are looking for a high-energy investigator who treats every account setup like a mission-critical project. This role requires a unique blend of technical aptitude and extreme attention to detail. You will be managing complex variables including pricing concessions, software-specific instrument configurations, and dry gas specifications, just to name a few. The ideal candidate is a self-starter who can pivot instantly between high-level technical data and urgent customer support without letting a single detail fall through the cracks.
Requirements
- 5 years of experience working within ERP and CRM environments.
- 5 years in a technical customer service, research, or account management role.
- Proven ability to master ERP/CRM systems and technical product databases.
- A track record of "owning" your desk and ensuring nothing falls through the cracks.
- Proactive and solution-oriented personality.
- Detail-obsessed mindset.
- Ability to multitask in a high-volume, busy office environment.
- Ability to grasp complex product specifications quickly.
Responsibilities
- Conduct deep-dive research for new and existing customer setups.
- Manage and audit pricing concessions to ensure billing accuracy.
- Navigate and maintain data integrity across our CRM and ERP systems, ensuring front-end customer requests and back-end technical specs are perfectly synced.
- Pivot instantly from a technical specification audit to a customer inquiry, maintaining a positive attitude and a fresh perspective, even in a "controlled chaos" environment.
- Rely on excellent memory recall to track specific account nuances and technical configurations.
Benefits
- 401K plan with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
