Customer Service Account Representative

Talent Acquisition Team•Arcola, IL

2d•$50,000 - $57,000•Onsite

About The Position

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.

Requirements

Proven success effectively communicating across all levels of an organization.
Demonstrated ability to orchestrate resources to a desired end.
High level account management in a deadline-driven business.
Effective problem solver capable of maintaining composure and a positive attitude in demanding circumstances.
Proven ability to manage multiple projects at a time while paying strict attention to detail.
Experience in delivering client-focused solutions based on customer needs.
Demonstrated ability to communicate, influence credibly and effectively at all levels of an organization.
Excellent listening, problem-solving, written and verbal communication skills.
Experience with Account management software and Office Suite.

Responsibilities

Pulling, packing, and inspecting graduation apparel orders.
Liaising between Sales Reps, Customers (school administrative and bookstore managers), and internal production, warehouse, and shipping managers.
Managing contracts and relationships to maximize company profit while maintaining goodwill and long-term commitment with Customers.
Balancing Customer needs with manufacturing and shipping schedules by exercising conflict management practices and sound policy interpretation.
Serving as a product line expert and advisor to Sales Reps, their staff, and key decision-makers on the account.
Acting as the lead point of contact and trusted advisor on all matters specific to assigned Customers and Sales Reps.
Ensuring the timely and accurate delivery of products according to Customer needs.
Collaborating with Sales Reps to maintain current accounts and grow new business.
Consulting with Plant Manager to finalize agreements seeking win-win outcomes.
Communicating the progress of weekly initiatives to internal and external stakeholders.
Serving on cross-functional process improvement teams representing the needs of Customers and Sales Reps.
Assisting with new business development in assigned territory and identifying areas of improvement or alternative products to increase sales.
Tracking key account metrics.
Assisting with high severity requests or issue escalations as needed.
Delegating routine tasks to Seasonal Customer Service Representatives and following up to ensure Accounts are well serviced.