Customer Service/Account Manager

Leggett & Platt•Wilmington, NC

18d

About The Position

Drive Growth. Build Relationships. Lead Impact. Are you passionate about building strong customer partnerships and driving measurable business results? Join our team as a Customer Service/Account Manager, where you’ll play a critical role in shaping customer success, leading strategic projects, and contributing to global growth. In this dynamic, customer-facing role, you will take ownership of key accounts and deliver value across the full sales lifecycle. Your work will directly influence customer satisfaction, product innovation, and revenue growth. Operate across multiple countries and global markets. Collaborate with international teams and customers, influencing business on a global scale.

Requirements

Degree in a technical field or equivalent practical experience
Minimum 2+ years of experience managing customer accounts in a sales environment
Strong communication skills with the ability to work effectively across global teams
Customer-focused mindset with a passion for relationship-building
Solid understanding of sales processes and commercial strategy
Proficiency in SAP and MS Office tools
Excellent organizational, interpersonal, and problem-solving skills

Responsibilities

Develop and strengthen customer relationships by serving as a trusted advisor to existing clients and supporting both standard and complex projects
Drive business growth by supporting price and contract negotiations with new and existing customers
Lead customer projects end-to-end, from initial concept through series production, ensuring successful delivery and alignment with customer expectations
Own and achieve sales targets by planning and executing against key performance indicators within your customer portfolio
Monitor market trends and competitor activity, translating insights into strategic actions that strengthen our market position
Build strong, long-lasting relationships with key stakeholders
Monitor satisfaction and proactively address risks and opportunities
Conduct regular customer interactions to maintain alignment and trust
Introduce and champion new customer projects internally
Support Cost analysis and develop data-driven business cases
Represent the organization in customer-facing project support
Collaborate cross-functionally to align accurate sales forecasts
Support pricing strategies through structured, index-based adjustments
Act as the primary contact for all commercial topics
Provide support during meetings with key stakeholders, ensuring clear direction and outcomes