Customer Service 1 (Casual)

Town of Caledon • Caledon, ON

8d • Onsite

About The Position

This casual position role is responsible for providing front line customer service to patrons at recreation facilities as well as over the phone. Customer Service staff assist the Customer Service Leadership Team with the daily functions of the customer service control area.

Requirements

• Current Standard First Aid with CPR-C
• Intermediate computer skills (Microsoft Office)
• Familiarity with Perfect Mind
• Demonstrated ability to work independently and as part of a team
• Superior verbal and written communication skills
• Demonstrated ability to meet deadlines
• Excellent customer service skills
• Satisfactory passing of a vulnerable sector check
• Proof of qualifications

Nice To Haves

• Previous experience working in a municipal recreation setting

Responsibilities

• Process and accept payments for program registrations, facility bookings, memberships and point of sale transactions
• Perform administrative tasks (i.e. attendance, preparation, Injury and Incident Reports when required)
• Maintain all promotional material for the facility
• Work in compliance with Cash Handling procedures
• Provide recreation programs information to customers
• Monitor admissions access for members
• Establish and maintain a positive and welcoming image and environment for customers using the Service Excellence Strategy; display the ability to meet or exceed customer service standards
• Maintain composure in escalated situations as they arise. Immediately report incidents to the Recreation Supervisor or designate
• Be responsible to work in compliance with the Occupational Health and Safety Act and Regulations, the Town of Caledon Policies and Procedures, as well as established industry guidelines and requirements
• Availability to work daytime, evening and weekend shifts

Benefits

• The Town is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds.
• The Town is an equal opportunity employer that is committed to an inclusive and barrier-free workplace.
• If your application requires accommodation, please contact People Services at [phone] Ext. 4738.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed