Customer Serv/Warehouse Associate

AHF•Fletcher, NC

5d•Onsite

About The Position

AHF Products has a job opportunity for a CSR/Warehouse Associate to be located in Asheville, NC. Reporting to the Branch Manager, the CSR/Warehouse Associate will play a crucial role in the day-to-day sales activities of the branch. This role involves providing clients with an unsurpassed level of customer service, expertise, and convenience throughout the sales and completion process, while maintaining a professional appearance and attitude. The associate will handle customer orders, update order statuses, manage backorders, communicate order status and ETAs to customers, and act as a liaison with outside sales representatives and managers. Problem-solving for customers with a sense of urgency and accuracy is key, as is effective communication with customers and co-workers. Responsibilities also include scheduling deliveries, completing delegated projects, backing up other positions, maintaining an organized and clean work area, scanning paperwork into Imaging, and adhering to quality service standards. Additionally, the role involves processing, packaging, and shipping orders, organizing stock, maintaining inventory, examining shipments, restocking shelves, assisting with inventory control, and performing cycle counts. The ideal candidate will have an energetic, outgoing, and friendly manner, be willing to learn new tasks, adapt to change, take initiative, work well with minimal supervision, and be comfortable with computers. Any other duties as assigned will also be part of the role.

Requirements

Must be 18 years of age.
Forklift certification or can train to learn the skill.
High school diploma or equivalent
Distribution environment experience preferred.
Excellent organizational skills with attention to detail.
Positive attitude and strong work ethic.
Good interpersonal skills in dealing with employees.
Must be able to work overtime as necessary.
Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.
Strong problem-solving skills.
Self-driven with a high level of energy and enthusiasm.
Excellent relationship selling/customer focused sales abilities.
Solution oriented with exceptional follow through.
Good basic math skills, (including ability to take accurate measurements)
Proficient with Windows based computer applications.
Ability to perform well in a detail oriented, fast paced environment.
Being comfortable with a computer is required.

Nice To Haves

Have an energetic, outgoing and friendly manner
Be willing to learn new tasks and responsibilities and must be able to adapt to change.
Take initiative and work well with minimal supervision.
Ability to solve customer problems with shipments and orders.
Process paperwork necessary for transferring inventory to maintain proper inventory documentation.
Perform cycle counts

Responsibilities

Provide clients with an unsurpassed level of customer service, expertise, and convenience throughout the sales and completion process.
Always maintain a professional appearance and attitude.
Answer phones and greet clients as they enter the customer service area.
Process customer orders efficiently and accurately.
Ensure that all orders are updated with the proper status code(s).
Maintain the open order/quote reports, follow up on backorders.
Call customers to communicate on order status and ETAs.
Liaison with outside sales reps. and managers.
Solve customer problems with a sense of urgency and accuracy.
Communicate effectively with customers and co-workers.
Schedule delivery and reminder calls to customers.
Complete projects or assignments as delegated by the supervisor.
Back up to other positions within the department when needed.
Maintain an organized, clean, and efficient work area and work environment.
Scan all paperwork into Imaging (PO’s, receivers, POD’s).
Follow quality service standards and comply with procedures, rules, and regulations.
Process, package and ship orders accurately and in a timely manner.
Organize stock and maintain inventory and supply, rotating inventory as necessary.
Accurately examine incoming and outgoing shipments to vendors, customers, etc.
Restocking shelves by forklift, ladders, or by hand.
Assist with inventory control as needed.
Abide by all company safety and hygiene regulations.
Be willing to learn new tasks and responsibilities and must be able to adapt to change.
Take initiative and work well with minimal supervision.
Ability to solve customer problems with shipments and orders.
Process paperwork necessary for transferring inventory to maintain proper inventory documentation.
Perform cycle counts
Any other duties as assigned