Customer Segment Consultant II
About The Position
This job is responsible for leading cross-functional initiatives aligned with enterprise strategy and goals, with accountability for strategic planning, execution, and oversight. Key responsibilities include driving process transformation, developing business cases, managing risk across workstreams, and ensuring integration across product, channel, and operations teams. Job expectations include influencing decisions, maintaining stakeholder relationships, overseeing change management, and delivering outcomes through governance and performance tracking. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Requirements
- 3+ years of change management (Program Management Office or Project Management) experience
- Strong written and verbal communication skills, including ability to influence and drive consensus
- Self starter who can work independently, prioritize deliverables and manage time effectively
- Ability to execute comprehensive and robust data analysis
- Ability to develop and maintain strong relationships across the organization
- Exceptional organization skills, attention to detail and ability to coordinate and manage projects and processes with multiple partners and stakeholders
- Highly proficient with Microsoft PowerPoint, Excel and Office applications
- Comfortable working in a fast-paced, collaborative environment
Nice To Haves
- Experience with Governance tools (CAST, UCRA, PPRT)
- Knowledge of Financial Center roles, responsibilities, systems and processes
Responsibilities
- Provides oversight and direction for multiple workstreams within enterprise initiatives, ensuring alignment with overall transformation goals and business strategy
- Defines workstream objectives, timelines, and deliverables, and lead disciplined execution to achieve measurable outcomes.
- Coordinates efforts across product, channel, and operations teams to ensure seamless integration and progress across workstreams
- Engages with senior leaders and executive stakeholders to influence priorities, maintain governance standards, and ensure accountability
- Drive innovation and support change leadership by identifying opportunities for improvement and fostering a culture of continuous transformation
Benefits
- Access to paid time off
- Resources and support to our employees
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
