Customer Segment Consultant II

Bank of America•Boston, MA

11d•$108,000 - $163,800•Onsite

About The Position

This job is responsible for leading cross-functional initiatives aligned with enterprise strategy and goals, with accountability for strategic planning, execution, and oversight. This position serves as the subject matter expert responsible for the process design, governance, and execution of appointment strategy across the Financial Center Channel. Key responsibilities include driving process transformation, developing business cases, managing risk across workstreams, and ensuring integration across product, channel, and operations teams. Job expectations include influencing decisions, maintaining stakeholder relationships, overseeing change management, and delivering outcomes through governance and performance tracking.

Requirements

Attention to Detail
Change Management
Oral Communications
Process Management
Risk Management
Collaboration
Customer and Client Focus
Decision Making
Problem Solving
Result Orientation
Business Analytics
Process Design
Process Simplification
Recording/Organizing Information
Written Communications

Responsibilities

Provides oversight and direction for multiple workstreams within enterprise initiatives, ensuring alignment with overall transformation goals and business strategy
Defines workstream objectives, timelines, and deliverables, and lead disciplined execution to achieve measurable outcomes.
Coordinates efforts across product, channel, and operations teams to ensure seamless integration and progress across workstreams
Engages with senior leaders and executive stakeholders to influence priorities, maintain governance standards, and ensure accountability
Drive innovation and support change leadership by identifying opportunities for improvement and fostering a culture of continuous transformation