Customer Satisfaction Representative

GLOBAL HEALING CENTER, LLC•Houston, TX

17h

About The Position

Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests.

Requirements

Minimum 2 years previous customer service experience or experience as a client service representative
At least 1 year of call center experience
High School Diploma or GED
Effectively communicates in writing, by phone, or in person
Excellent written and verbal communication
Proven track record of over-achieving goals or going above and beyond
Possess a willingness to learn
Customer orientated with the ability to adapt/respond to different types of customers
Flexibility working on the weekends
Knowledge of natural health industry
Actively embraces healthy living
Bilingual CSR (English & Spanish) is a requirement

Responsibilities

Resolves customer concerns via phone, email, live chat, or social media
Assists customers with the placement of orders, exchanges, or refunds
Helps with complaints, errors, account questions, billing, cancellations, and other queries
Identifies and assesses the customers’ needs to achieve satisfaction
Provides accurate, valid, up-to-date and complete information about products
Meets individual and CSR team satisfaction targets
Provides appropriate solutions and alternatives to customers within the specified average time limits
Goes the extra mile to engage and satisfy customers
Greets and follows up with walk-in customers
Creates and updates customer accounts
Ensures proper customer satisfaction is being delivered at all times
Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.