Customer Satisfaction & Quality Director - Modular Data Center

Schneider Electric•Nashville, TN

3d•Onsite

About The Position

The position leads the CS&Q function within the Modular Data Center business to drive Customer centricity and enhance Quality culture. This role will develop and implement a strategy to ensure all products meet the highest standards of Quality, reliability, and compliance with industry regulations. In addition, lead and oversee all Quality assurance and control processes, and collaborate across departments to implement and maintain a robust Quality management system, while driving continuous improvement and Customer satisfaction. Create a Quality first culture and define a strategy in the business that puts Customers at the center through cross functional, proactive, and consistent engagement Define holistic Design reliability/verification/validation strategies with an emphasis on technical analysis of requirements including reliability, specifications, and control strategy Drive the relevant Quality programs and methods (Design for reliability, APQP, 8D, etc) to ensure design robustness, manufacturing Quality, and continuous improvement Work with Plant Quality Managers & Supplier Quality team to establish process capability/reduce defects Ensure end to end Customer satisfaction & Quality from the point of offer creation till end of product life Represent and escalate the voice of the Customer and drive the Customer centricity within the business Provide leadership & training to the Quality team, assessing competencies and fostering a culture of continuous improvement Develop, implement, and maintain a comprehensive Quality Management System in compliance with ISO standards and other regulatory requirements Establish and monitor key performance indicators to measure and improve product Quality and process efficiency

Requirements

Bachelor’s degree in Engineering, Quality Management, or a related field
Strong working knowledge and experience with Quality tools. Excellent problem solving, analytical, influencing and communication skills.
Minimum of 10 years of experience in Quality management, preferably within the Modular Data Center or electronics industry.
Proven leadership skills with the ability to manage and develop a high performing team.
English required, additional other languages a plus

Nice To Haves

Strong Customer centricity and business acumen
Leadership skills to drive engagement across a global team
Transformational leadership for change management
Ability to get things done through influence, breaking resistance to change

Responsibilities

Create a Quality first culture and define a strategy in the business that puts Customers at the center through cross functional, proactive, and consistent engagement
Define holistic Design reliability/verification/validation strategies with an emphasis on technical analysis of requirements including reliability, specifications, and control strategy
Drive the relevant Quality programs and methods (Design for reliability, APQP, 8D, etc) to ensure design robustness, manufacturing Quality, and continuous improvement
Work with Plant Quality Managers & Supplier Quality team to establish process capability/reduce defects
Ensure end to end Customer satisfaction & Quality from the point of offer creation till end of product life
Represent and escalate the voice of the Customer and drive the Customer centricity within the business
Provide leadership & training to the Quality team, assessing competencies and fostering a culture of continuous improvement
Develop, implement, and maintain a comprehensive Quality Management System in compliance with ISO standards and other regulatory requirements
Establish and monitor key performance indicators to measure and improve product Quality and process efficiency

Benefits

medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits