Customer & Sales Support Specialist (Cement)

Ozinga Bros, Inc.•Lansing, IL

3d•Onsite

About The Position

The Customer and Sales Support Specialist will support multiple departments in the cement group including Sales, Billing, and Logistics. The role serves as a key coordination point between sales, accounts receivable, logistics, operations, and customers to help ensure pricing accuracy, freight reliability, timely communication, and effective execution of customer commitments.

Requirements

High school diploma or equivalent required
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Ability to learn and use systems such as Salesforce, Apex, and other internal pricing, tracking, billing or AR tools
Strong written and verbal communication skills; ability to interact effectively with internal teams, customers, and external partners
High level of accuracy and attention to detail in tracking shipments and handling billing
Ability to troubleshoot and resolve issues related to billing, tracking discrepancies, and logistics coordination
Strong ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment
Ability to collaborate with various teams while maintaining a proactive and solution-oriented approach

Nice To Haves

Associate’s or Bachelor’s degree in logistics, business, or a related field preferred
Working knowledge of pricing, freight, logistics, or construction materials preferred
Minimum 1-2 years of experience in customer support, transportation management, or a related field preferred

Responsibilities

Assist with price entry, quote preparation, and pricing documentation
Coordinate freight considerations as part of bid and quote development
Help manage Salesforce opportunities, quotes, customer information, and related sales activity when Market Managers are customer-facing
Provide timely internal follow-up on customer needs, project requirements, and commercial commitments
Support communication between the sales team and internal departments to keep customer commitments moving forward
Respond to requests from internal and external customers about pricing concerns, ticket issues, and invoice and ticket requests
Coordinate between Sales, Operations, Logistics, and Dispatch to resolve any issues with customer orders or tickets
Accept Sales Tax Exempt Certificates, review for accuracy, and code order and customer accounts correctly
Support Market Managers with customer communication related to payment status, billing questions, and account maintenance
Coordinate freight solutions across truck, rail, and barge to support reliable and competitive project execution
Help resolve on-site, in-transit, or scheduling issues that may impact customer service
Maintain carrier information within Apex to support compliant and dependable freight execution
Provide freight cost, timing, and availability input to support pricing and customer commitments
Maintain oversight of barge movements, barge status, and related inventory visibility
Provide updates on supply timing, availability, and logistical constraints
Support sales planning by communicating supply risks, delays, or timing issues
Assist Market Managers in understanding supply timing before customer commitments are finalized
Regular attendance and physical presence at work is an essential function of this position
Adhere to and champion Ozinga’s values of Service, Learning, and Entrepreneurship
Participate in company safety program
This job may require additional duties not listed above and the employee may be asked to perform those duties to meet business needs