Customer Sales Support Representative / Représentant(e) du support aux ventes à la clientèle

Sandvik•Val-d'Or, QC

2d•Onsite

About The Position

Sandvik Mining is seeking a Customer Sales Support Representative. The Customer Sales Support Representative is responsible for providing industry leading sales support, which exceeds customer expectations and fosters customer loyalty and a positive experience in order to support the achievement of sales targets.

Requirements

Post-secondary education, preferably in a Business-related field.
Minimum of two (2) years relevant experience.
Bilingual in both English and French considered an asset.
Proven customer service and sales experience is preferred.
Knowledge of the mining industry would be an asset.
Strong oral/written communication and interpersonal skills.
Strong attention to detail.
Knowledge of processes, tools and techniques for selling goods and services.
Excellent computer skills (Microsoft Office, Outlook, Sales Force etc.).
Familiar with parts manuals.
Ability to multitask in a fast-paced environment.
Ability to work flexible working hours.

Nice To Haves

Bilingual in both English and French considered an asset.
Proven customer service and sales experience is preferred.
Knowledge of the mining industry would be an asset.

Responsibilities

Monitor and process incoming customer orders.
Support customer inquiries via phone or e-mail includes quotes, orders, unit downs, return requests, shipping a/o pricing concerns and technical issues.
Process weekly back-order reports: review, expedite as required and send to customer.
Knowledge of your customer needs and communicate to other departments.
Maintaining working knowledge of products and their functions for your customers.
Ensuring all activities are carried out in accordance with Sandvik’s core values and current policies and procedures.
Arranging for the shipment/transport of equipment/materials.
Receipt of incoming goods and associated logistic support where required.
Other duties as assigned.