Customer Sales Specialist I

Arrow Electronics•Huntsville, AL

1d•$28 - $34•Hybrid

About The Position

This position is responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts and serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers.

Requirements

1-2 years of sales experience supporting large, assigned customers
Strong negotiation, verbal, and written communication skills are essential
Excellent interpersonal, organization, problem solving, and customer service skills
Must be able to work in a fast-paced environment, multitask, prioritize, and deal with ambiguity
Proficient with MS Office including Word, Outlook and Excel (VLOOKUPs and pivot tables) is a must
Must be comfortable working in multiple systems and applications
This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals, lawful permanent residents, refugees, and asylees).

Nice To Haves

Associates or Bachelor’s degree preferred
Industry experience with a distributor or supplier a plus
Aerospace and Defense experience preferred

Responsibilities

Relationship management
Coordinate resources and processing of customer quotations (Quote Center, Quote Cover Sheet, PM Views, Management, FSR, Suppliers, Value Add, and SSG) for specified customers.
Order preparation
Thorough knowledge and accountability of supply chain engagements
Negotiate pricing (non-contract only), provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases, maintain margin integrity
Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems
Handles local expediting and assists global opportunities through local escalation
Provide proactive notification to customer of changes to delivery status, conduct bond reviews with customer (Shortages & Turns), manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable, Non-Returnable) customer conversations, own Hard & Planned Order management, PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
Support sales team with direct customer contact for Order to Invoice process within Planned Demand.