Customer Sales & Service Representative

FCX Performance•Erie, PA

22d•Onsite

About The Position

This role is for a Customer Service Representative at a global industrial distribution company. The company partners with over 4,000 manufacturers and is a leading value-added distributor of industrial products. The position involves providing expert assistance to customers regarding questions and problems, building ongoing business relationships through repeated contact and consultation, and quickly and efficiently providing the right parts and solutions, especially during equipment breakdowns. The role may also involve utilizing mechanical aptitude to solve customer problems. This position is described as a great starting point for a career in sales or management, with a clear growth path within the company. Daily activities include assisting customers by phone and in person, clarifying needs, conducting research, recommending parts, meeting/exceeding sales goals, increasing customer satisfaction, processing quotes, taking orders, and providing post-order service.

Requirements

6 months of customer service experience preferred
Excellent telephone, and written skills, including English grammar
Ability and desire to learn new systems and processes quickly
Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine
High school diploma or equivalent
Valid driver's license and clean driving record (MVR)
Ability to lift up to 50 lbs.

Nice To Haves

SAP / ERP experience
Some knowledge of industrial distribution products and hydraulics
Attention to detail, accuracy, ability to multitask, sense of humor

Responsibilities

Assist customers by phone and in person at our facility
Use customer service skills and talents to clarify needs, do research, and recommend parts
Be focused and driven to meet / exceed monthly sales goals while increasing customer satisfaction
Process quotes, take orders and provide post-order service
Provide customers with expert assistance to a wide variety of questions and problems
Build ongoing business relationships with customers through repeated contact and consultation
Quickly and efficiently provide customers with the right parts and/or solutions, especially during costly equipment breakdowns
Utilize mechanical aptitude to help solve customer problems or troublesome processes