Customer Sales Representative
Yeo & Yeo HR Advisory Solutions•Novi, MI
•$22 - $28•Onsite
About The Position
Sandhill Glass Co. is seeking a Customer Sales Representative to support residential shower and window orders. This role involves coordinating day-to-day operations, ensuring smooth communication with customers, and providing timely, courteous service. It is an in-person, full-time position based in Novi, with initial training in Dexter. The role collaborates closely with sales, operations, and installation teams.
Requirements
- High school diploma or GED
- Proven experience in customer service, scheduling, project management or related field
- Excellent verbal and written communication skills
- Strong problem-solving and conflict-resolution abilities
- Ability to handle high-pressure situations with professionalism and composure
- Proficiency with basic computer applications like a word processing software (ex: Word, Google Doc, etc.)
- Strong organizational skills and attention to detail
- Ability to work successfully within a team and independently
- Flexible schedule availability, including evenings and weekends, if needed
Nice To Haves
- Two years college or equivalent work experience preferred
- Experience in related industry like manufacturing or auto preferred
Responsibilities
- Serve as the main point of contact for customers, responding to inquiries and service requests via phone, email, and in person
- Assist customers with placing orders, processing payments, and scheduling consultations
- Coordinate with vendors to track materials and ensure timely deliveries
- Schedule estimates, installations, maintenance, and repairs in collaboration with technicians and customers
- Maintain accurate documentation of customer interactions, orders, and contracts using CRM systems
- Resolve customer concerns related to product issues, delays, or service quality, escalating complex cases as needed
- Stay up-to-date on product offerings, features, and installation processes to provide accurate information
- Conduct post-installation follow-ups and proactively reach out with service updates or promotions
- Support sales efforts through upselling or cross-selling relevant products and services
- Ensure compliance with all company policies, safety standards, and regulatory requirements
- Collaborate with estimators, logistics, and technical teams to ensure seamless customer experiences
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
