Customer Sales Representative (Inbound & Outbound)

Clean Nutraceuticals•Las Vegas, NV

1d•$40,000 - $50,000•Onsite

About The Position

Clean Nutra is one of the fastest-growing health and wellness brands in the world — powering over 12,000+ daily Amazon orders, 200+ product SKUs, and a rapidly expanding DTC presence. Our customers trust us to deliver high-quality supplements that help them feel their best. Behind every order is a real person — and when something goes wrong (a declined card, an abandoned checkout, a subscription question), we want someone on the phone who can help them and keep them as a happy customer. We're looking for a Customer Sales Representative who can handle inbound support calls with care while also picking up the phone to recover lost revenue through outbound outreach. This role is part customer service, part sales — and 100% focused on helping customers while protecting our bottom line. You'll be on the front lines of customer communication, handling inbound calls from customers who need help with their orders, subscriptions, and accounts. But you'll also spend a significant part of your day making outbound calls — reaching out to customers who abandoned their cart, had a payment decline, or need a nudge to complete their purchase. This isn't a hard-sell boiler room. Our customers already want our products; they just need someone to help them across the finish line. You'll recover revenue that would otherwise be lost, solve problems before they become cancellations, and turn frustrated customers into loyal fans. If you're comfortable on the phone, enjoy helping people, and get a rush from saving a sale that almost slipped away, this is the role for you.

Requirements

1–3 years of experience in customer service, inside sales, or phone-based roles
Comfortable making outbound calls — you don't hesitate to pick up the phone
Strong communication skills — friendly, clear, and confident on calls
Ability to handle objections and turn "no" into "yes" without being pushy
Experience with subscription businesses or recurring billing preferred
Empathetic and patient — you genuinely want to help customers
Ability to work in a fast-paced environment with call volume targets
Basic computer skills and ability to navigate CRM and order management systems
Reliable and punctual — this role requires consistent on-site attendance
Must be based in or willing to relocate to the Las Vegas area

Nice To Haves

Experience in health, wellness, or supplement industry
Background in eCommerce customer support or DTC brands
Bilingual (English/Spanish) is a plus
Familiarity with tools like Gorgias, Zendesk, Recharge, or similar platforms
Previous experience with cart recovery or failed payment outreach
You've worked in a metrics-driven environment with call quotas or conversion goals
Natural problem-solver who can think on your feet during calls

Responsibilities

Answer incoming calls from customers with questions about orders, shipping, and products
Resolve order issues — wrong items, delays, tracking questions, refund requests
Help customers navigate their accounts and update their information
Handle subscription inquiries — plan changes, billing dates, cancellations, and saves
Provide friendly, knowledgeable support that reflects the Clean Nutra brand
De-escalate frustrated customers and turn negative experiences into positive outcomes
Call customers who abandoned their cart to help them complete their purchase
Reach out to customers with declined credit cards to update payment information and recover the sale
Contact subscribers with failed payments to resolve billing issues and retain their subscription
Follow up with customers who started checkout but didn't finish — uncover objections and close the sale
Make save attempts on customers requesting cancellation — offer solutions, discounts, or alternative options
Track outbound activity and conversion rates in CRM
Assist customers with subscription modifications — skip shipments, change frequency, swap products
Process billing date changes and payment method updates
Handle dunning calls for failed subscription payments with empathy and persistence
Identify at-risk subscribers and proactively offer retention solutions
Educate customers on subscription benefits to reduce churn
Log all customer interactions accurately in our CRM and support systems
Flag recurring issues or product feedback to the appropriate teams
Track common objections and share insights with the sales and marketing teams
Maintain organized notes on customer accounts for seamless follow-up
Meet daily/weekly call volume and conversion targets