CUSTOMER SALES AGENT

GSP Transportation•Greensboro, NC

19h•$0 - $15

About The Position

The Customer Sales Agent (CSA) greets customers and helps ensure a smooth car rental transaction by following standard operating procedures and work instructions. The role offers optional supplementary products, responds to phone and counter inquiries, addresses customer concerns, and guides customers through the rental process. The position has no direct supervisory responsibilities and reports to the Counter Supervisor and Location Manager. Duties may change based on business needs.

Requirements

Valid driver’s license and satisfactory motor vehicle report.
Excellent communication skills.
Excellent problem-solving skills.
Basic computer skills, including data entry, typing, and some experience with Microsoft Word and Excel.
Ability to complete tasks with precision, speed, and a positive attitude.
Ability to work well with a team.
Customer service and sales orientation.
Passion for helping others.
High school diploma or equivalent.

Responsibilities

Handle rental car transactions to accommodate customers.
Use effective sales techniques to encourage customers to utilize service options.
Receive telephone calls and handle or route customer-related issues.
Complete, review, and submit reports to a supervisor or manager.
Maintain and update rental agreement files.
Enter and maintain information in location logs.
Complete car exchange requests in the computer system.
Communicate with shuttle drivers.
Perform additional responsibilities as assigned or required.