Customer Return Representative - FT

Avis Budget Group • Spokane, WA

7d • Onsite

About The Position

In this role, you’ll be a key part of the return process—helping customers move smoothly through their drop-off while ensuring vehicles are accurately checked in and ready for the next rental. In this outdoor role, you will assist customers as they return their rental vehicles. This includes greeting customers, securing keys, recording mileage, fuel levels, and vehicle condition, and checking cars into our computer system. You will also help ensure vehicles are processed efficiently and accurately, all while delivering professional, friendly customer service.

Requirements

• Valid Driver’s License
• Basic computer skills (typing, data entry)
• Effective verbal communication skills
• Enjoyment of working with customers and providing great service
• Willingness to work outdoors
• Flexibility to work all shifts
• Must be able to stand, walk, or move throughout the rental lot, enter and exit vehicles for prolonged periods, and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely

Nice To Haves

• 6 months retail or customer service experience is a bonus

Responsibilities

• Assist customers as they return their rental vehicles.
• Greet customers.
• Secure keys.
• Record mileage, fuel levels, and vehicle condition.
• Check cars into our computer system.
• Ensure vehicles are processed efficiently and accurately.
• Deliver professional, friendly customer service.

Benefits

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training to learn our business and build your skills
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed