Customer Retention Specialist~Bonus Opportunities~

Insight Pest Solutions•Rexburg, ID

3d•Onsite

About The Position

Insight Pest Solutions is the Northwest’s top pest control company. We are proud to be on the Inc. 5000 and PCT Top 100 companies list. Our focus is on creating a better everyday life for our team and community by being the best service brand in the Northwest. A key part of our success is our Customer Loyalty Specialist role. The Loyalty/Retention Team handles customer satisfaction and cancellation requests via both inbound and outbound phone calls. A member of the Loyalty/Retention Team will handle all aspects of customer account management including, but not limited to: Scheduling appointments, inputting payment information, and ensuring that a technician's routes are efficient and manageable. Representatives should also be able to handle customer complaints by anticipating potential obstacles and proactively providing alternatives and solutions. Some calls will be escalation calls which will require negotiation, quality satisfaction and de-escalation skillsets. To excel in this position, you should be an eager team player that wants to provide the best possible service and can thrive in a fast-paced environment. Previous sales experience is required for this role. This position is in office, no remote work. The schedule is Monday - Friday 8:30am until 5pm.

Requirements

Strong communication skills.
Computer proficiency, including the ability to sit and use a computer for long periods of time.
Dependability and adaptability.
Ability to multitask and manage time effectively.
Experience with on-the-phone customer service.
Sales experience is required.
Ability to sit for long periods of time.

Nice To Haves

Bilingual candidates are encouraged to apply.

Responsibilities

Handle customer satisfaction and cancellation requests via both inbound and outbound phone calls.
Manage all aspects of customer account management including scheduling appointments and inputting payment information.
Ensure that a technician's routes are efficient and manageable.
Handle customer complaints by anticipating potential obstacles and proactively providing alternatives and solutions.
Handle escalation calls requiring negotiation, quality satisfaction, and de-escalation skillsets.
Create and maintain customer relationships while overcoming objections.