Customer Retention Specialist - Remote
About The Position
Achieve is seeking a dedicated and experienced Retention Specialist to join our Customer Success Team. This is a highly competitive opportunity with only one open slot available, and it will be awarded to the best qualified candidate. The ideal candidate will bring proven critical thinking, problem-solving abilities, and hands-on experience in call center, retention, collections, or roles. In this position, you’ll play a vital role in enhancing the customer experience, maintaining satisfaction, and applying proven retention strategies to help customers stay engaged while driving revenue growth.
Requirements
- Must be highly motivated and eager to earn hourly rate plus commission
- Must be able to write and speak fluently in English & have superior phone etiquette skills
- Professional sales or retention experience
- Strong interpersonal skills, maturity, and good judgment, and capable of communicating with a diverse range of individuals.
- Experience handling difficult and irate customers
- Problem-solving, critical thinking and decision making skills
- Comfortable working with Google Suite products
- Data Entry accuracy
- Proficient in basic math skills
Responsibilities
- Initiate outbound calls to retain customers and collect payments over the phone
- Provide resolution to customer issues or concerns by asking probing questions.
- Identify the root cause of why a customer is choosing to leave the program.
- Attempt to overcome objections and retain customers with approved responses and solutions
- Ability to be effective in negotiation skills to net results and meet productivity objectives
- Researching and selling company’s products and offers most likely to help customers
- Maintain and strengthen loyalty in customer relationships through friendly, professional, and accurate communication
- Maintain an acceptable retention save level and Department policies as well as schedule adherence (for shifts, breaks and lunches)
- Assist in maintaining and monitoring electronic data for established customers
- Assist with administrative duties and projects as assigned within the Department
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
