Customer Retention Manager
About The Position
Arona Home Essentials is hiring a Customer Retention Manager to contact customers who have not renewed their lease agreements, maintain accurate customer information, and assist with store operations. The role includes supporting other associates and serving as key holder when the General Manager is absent. The manager monitors payment history, makes recommendations to ownership to support customers, collects payments, and obtains signatures on lease agreements. Other duties may be assigned by management. The position requires routinely lifting, loading, and moving merchandise weighing 50 pounds or more. Candidates must meet the company’s driver qualification requirements, pass a pre-employment drug screening and criminal background investigation, and be at least 18 years old. Bilingual ability is a plus.
Requirements
- Must be at least 18 years of age.
- Satisfactory motor vehicle record (MVR).
- D.O.T. physical/certification.
- Valid driver’s license and compliance with the Arona Home Essentials Driver Qualification Policy.
- Must pass a pre-employment drug screening and criminal background investigation.
- Strong leadership skills.
- Good communication and interpersonal skills.
- Professional appearance.
- History of results.
- Aptitude to learn proper collection procedures.
- Effective organization skills.
Nice To Haves
- Bilingual ability.
Responsibilities
- Immediately contact customers who have not renewed their lease agreements.
- Maintain accurate, updated customer information.
- Support store needs by assisting other associates and acting as key holder in the General Manager’s absence.
- Monitor customer payment history and habits and make recommendations to ownership to support customers.
- Collect money and obtain customer signatures on lease agreements.
- Perform other tasks as assigned by management.
Benefits
- Paid time off, including vacation days, personal days, and holidays.
- Unlimited bonus and commission opportunities paid monthly.
- Company-paid life insurance and long-term disability insurance.
- Medical, dental, vision, life insurance, and short-term disability.
- 401(k) with company match.
- Ongoing training and development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
